CV

Software developer with a background in technical operations, support and service management. Combining over a decade of operational experience with formal software development education and hands-on project work across distributed systems, e-commerce and workflow management.

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Professional Summary

My career has taken me through hospitality, education, telecommunications and software development. After building a career in technical operations and support, I pursued software development through part-time study while working full-time, completing both a Certificate in Full-Stack Software Development and a Higher Diploma in Computing (Software Development).

I enjoy building software that improves workflows, solves operational problems and delivers practical value to the people using it.

Experience

L2 Support - Mobile Billing / Provisioning & RAN Operations SME

eir • 2021 - Present

Supporting operational processes across mobile services, provisioning and billing systems. Working with cross-functional teams to investigate service-impacting issues, analyse operational trends and improve customer and business outcomes.

  • Mobile service provisioning and billing support
  • Operational troubleshooting and issue resolution
  • Data analysis and service performance investigation
  • Liaison with other operators PST teams for number portability issues
  • MVNO support and point of escalation

Data Analysis & Reporting

eir • 2017 - 2021

Supported business and operational decision-making through data analysis, reporting and process evaluation.

  • Data analysis and trend identification
  • Operational reporting
  • Performance tracking and KPI interpretation
  • Process optimisation initiatives
  • Regulatory SLA enforcement and KPI reporting

Technical Operations Roles

eir • 2015 - 2017

Worked across a range of operational and technical support functions supporting customer services and business processes.

  • Service provisioning and lifecycle management
  • Customer support and incident resolution
  • Cross-functional collaboration with technical and business teams
  • Operational workflow analysis and improvement

Education

Higher Diploma (Level 8) in Science in Computing (Software Development)

National College of Ireland - First Class Honours

Focus areas:

  • Object-Oriented Software Engineering
  • Software Design and Testing | UML & TDD
  • Algorithms and Advanced Programming
  • Distributed Systems
  • Database Design

Final Capstone Project:

PaperTrader - Distributed paper-trading platform built using FastAPI, Redis, PostgreSQL, Docker and gRPC.

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Certificate in Full-Stack Software Development

Code Institute

Focus areas:

  • Full-Stack Web Development
  • Django Applications
  • Frontend Development
  • Agile Software Development Lifecycle

Final Milestone Project:

Crafty - Full-stack e-commerce platform with user accounts, product management and Stripe integration.

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Technical Skills

Languages

Python Java JavaScript SQL

Frameworks & Tools

FastAPI Django Flask Git Linux PostgreSQL Redis

Contact

Looking for additional information? You can download the full CV or connect with me on LinkedIn.

Download PDF CV → LinkedIn →